We sell only top-quality products and work very hard at ensuring you are satisfied with all your purchases made with AutoPartsGIANT.com. We also understand that some orders will need to be returned or canceled. Please use the instructions below to ensure that your returns are handled in a timely manner.

Return, Cancellations, Warranty Policy

New Returns Core Returns Warranty Issues Damaged Merchandise Cancellations How to Contact Us

New Returns

Any part purchased from AutoPartsGIANT.com can be returned for any reason within the first 30 days provided that the product has not been installed or damaged. (subject to product availability and inspection). Any questions regarding your part after the 30 day period please contact the products manufacture. The part must be unused, in it's original packaging (No seals or packaging can be broken on gasket or timing sets), and must be in resalable condition. Once an order has shipped the customer must follow these steps to insured credit. A 20% restocking fee will be applied to all returns (Except Incorrectly Packaged shipments). If you have any questions about the return policy please call us @ 1-877-654-4268. All returns are subject to inspection Prior to credit being issued! Please follow these step to return an item:

You must fill out the Return request form below.  Within 2-3 Business Days you will receive a RGN (Return Goods Number) and return shipping instructions. Once you receive the return good number (RGN). please follow the instructions given. This will ensure a timely credit to you card. If you feel your return is out side of our return policy either because of Time, Condition, or other PLEASE DO NOT SEND IT! Call customer service @ 1-877-654-4268.  For your protection, we encourage you to send your return via UPS or Insured Parcel Post. COD's will not be accepted. We will process your return within 15 working days of Receipt of the part.  Once we receive your return it may take up 30 days for your credit to show up on your statement.

Please fill out the form below and click the submit button. Customer Info   Name: (required) Phone Number: (required) Email Address (required) Order Info: Order / PO Number on Invoice: (Found on invoice or in Confirm email) Parts #'s & Description: Reason for return: Comments - Is there anything else you would like us to know.

*Because of the nature of automotive parts, the following items are unfortunately not returnable: Cut hose, carburetors, electrical parts (Including: ECUs, Modules, O2 Sensors, and sensors), and special order items. If the item does not function we will be glad to replace it under warranty, but returns will NOT be accepted.

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Core Returns

A "Core" is the used parts that may be returned for credit when purchasing a remanufactured part. When you purchased the item you paid a deposit called a 'Core Deposit" which is maybe refunded. If you where charged for a core on your invoice the you are eligible to receive that money back provided that the core is returned in restorable condition in the original box. All Cores Must be returned with in 90 days of purchase or NO credit will be issued. All cores are subject to inspection prior to credit being issued. ALL CORES MUST BE RETURNED IN MANUFACTURES BOX!! To receive credit follow the 3 steps below:

You must fill out the form below. Within 2-3 Business Days you will receive a RGN (Return Goods Number) and return shipping instructions. Once you receive the return good number (RGN). please follow the instructions given. This will ensure a timely credit to you card. If you feel the your core return is out side of our core return policy either because of Time, Condition, or other PLEASE DO NOT SEND IT! Call customer service @ 1-877-654-4268. For your protection, we encourage you to send your return via UPS or Insured Parcel Post. COD's will not be accepted. We will process your return within 15 working days of Receipt of the part.  Once we receive your return it may take up 30 days for your credit to show up on your statement. Please fill out the form below and click the submit button. Customer Info   Name: (required) Phone Number: (required) Email Address (required) Order Info: Order / PO Number on Invoice: (Found on invoice or in Confirm email) Parts #'s & Description: Comments - Is there anything else you would like us to know.

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Warranty Issues

AutopartsGiant.com offers a one year warranty against manufactures defects. If within one year from date of purchase the part no longer functions due to a defect AutopartsGiant.com will replace that part Free of Charge. (Shipping charges are the responsibility of the customer.) After one year all warranty issues must be referred to the manufacture. Parts that are damaged due to incorrect installation or mistreatment are not covered under this warranty. AutopartsGiant.com does not express or imply any warranty as to the performance of any part sold. AutopartsGiant.com is not Liable for damages of any kind arising from the use of parts purchased on this site, including but not limited to punitive, indirect, direct, incidental, and consequential damages.  If you have a warranty issue please call: 1-877-654-4268 or email Warranty@autopartsgiant.com

Damaged Delivery

We recommend that you inspect your merchandise before you sign for it. Our shipping dept. and vendors make every effort to prevent shipping damage, but it does happen occasionally. If your merchandise is damaged upon arrival, please keep the original shipping carton and:

1. Immediately contact the shipper for a damager report. Phone: 1-800-PICK-UPS (1-800-742-5877) 2. Contact a Customer Service Representative @ 1-877-654-4268 or email us.

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Cancellations

To Cancel your Unshipped Order:

Contact a Customer Service Representative via e-mail at Cust@AutoPartsGIANT.com . Please attempt to cancel your order as early as possible. The time available to cancel your order, which must be done before shipment, can sometimes be very short. If you order is successfully canceled you will receive an email. Once an order is placed there are certain costs incurred that are none refundable. Express Service Order Fees and handling fees are Not Refundable!

Once your order has been shipped, it is no longer possible for us to cancel it. Your option then is to request a Return Authorization number from the Customer Service Center and initiate a return. DO NOT REFUSE SHIPMENT OF AN UNWANTED PACKAGE!! Because we ship form many locations and directly from the manufacture refusal or return to the address it was originally shipped can limit or prevent us from tracking your return. Please receive a Return Authorization number.   How to Contact Us: E-mail: Cust@AutoPartsGIANT.com Phone: 1-877-654-4268 Mail: AutoPartsGIANT.com Att: Customer Service 16429 Lakewood Blvd. Bellflower, CA 90706     ©1999-2003  E Mart, Inc, All rights reserved. Please review the Terms and Conditions for using this website